CPCC Analyst

Join Entain, a leading global sports betting and gaming company. As a CPCC Analyst, you will engage directly with customers to address safer gambling, affordability, and financial crime concerns. You will handle sensitive information and support potentially vulnerable customers with empathy and professionalism.

• Proactively contact customers to address potential Safer Gambling, affordability, or financial crime concerns.
• Handle inbound calls from customers identified as potentially at risk, managing sensitive interactions with empathy and professionalism.
• Assess customer responses using sound judgement and analysis, applying appropriate risk mitigation controls in a timely manner.

Essential:

• Excellent written and verbal English communication skills
• Strong Excel skills
• Ability to communicate calmly, sensitively, and professionally with distressed or challenging customers
• Experience handling sensitive and confidential customer information
• Strong understanding of Safer Gambling and Anti-Money Laundering (AML) policies
• Sound knowledge of Safer Gambling tools
• Proven ability to deliver high-quality work in a fast-paced and demanding environment

Desirable:

• Knowledge of Safer Gambling and AML regulatory requirements
• Demonstrated ability to identify potentially vulnerable customers using sound judgement and analysis

Additional Information

**Equal Opportunities**.

If you need any **reasonable adjustments** at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an **equal opportunities employer**. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.