ASSOCIATE PROCESS MANAGER

Program: Financial Markets BLI Name: NA Commercial Onboarding Designation: Associate Process Manager No of Head Count (s): 2 New Hires/Replacement Hires (HC) by Designation New Hires Billed /Unbilled / BU / OPS Bench Billable SFDC ID for Billed New Opportunity N/A Reasons to hire Unbilled / Bench N/A City / Location: Alabang, Philippines Standardized skillset: [Refer attached excel] Finance Operations / Customer Onboarding skill profile Shift (APJ / EMEA / US / Any combination): US Reporting Manager : Cynthia Ortega Educational Background: Bachelor's degree in Accounting, Finance, Business Administration, Management, or a related field. Accounting/Finance background preferred. Experience Required: 5–7 years of relevant experience in Finance Operations, Billing, Accounts Receivable, Customer Onboarding, Order Management, or Commercial Operations, with at least 3+ years in a Team Lead/Supervisory role. Experience managing 15+ FTEs in a high-volume BPO/shared services environment, with strong exposure to SLA/KPI management, quality, coaching, performance management, escalations, and stakeholder coordination. Billing/Finance Operations experience preferred, given the nature of the process. Job Description: see tab Client Approval mail: yes- see attached in email request Comments Preferred Start date: (induction date) next 4 wks : October 12, 2026 Collaborators: Crizel Guevarra ; Waseem Khan Workplace: WFM, WIO, Hybrid TBD