Sales Officer

About You & the Role You are organized, analytical, and comfortable working with sales teams, operational partners, and business data. You enjoy improving processes, resolving concerns, and helping a team deliver accurate and timely results. As a Sales Officer, you will support the day-to-day sales operations for Credit Cards and Personal Loans. You will oversee application processing, monitor performance, prepare business reports, and coordinate with internal teams and external service partners. You will also help ensure that sales activities follow established policies and service standards. What You Will Be Doing Oversee the encoding, pre-screening, curing, and submission of credit card and personal loan applications. Monitor application turnaround time, accuracy, approval rates, decline reasons, and error rates. Prepare daily, weekly, monthly, quarterly, and annual sales reports. Analyze sales results and trends, then recommend practical ways to improve performance. Provide stakeholders with timely updates and respond to operational concerns. Coordinate with internal teams to resolve customer and application-related issues. Guide sales support staff and external service partners in meeting quality and productivity standards. Help implement sales programs, process improvements, and change initiatives. Monitor administrative requirements such as budgets, reimbursements, partner payouts, supplies, and sales materials. Ensure sales processes comply with internal policies and applicable regulations. What Success Looks Like You will succeed in this role when: Applications are processed accurately and within the required turnaround time. Reports are complete, reliable, and submitted on schedule. Application errors decrease while curing and approval rates improve. Sales teams and stakeholders receive clear, timely updates. Operational concerns are resolved within agreed service standards. Sales support programs contribute to stronger productivity and business results. Processes become simpler, faster, and more consistent. Budgets and administrative requirements are properly monitored. Qualifications Bachelor’s degree in Business Administration, Marketing, Finance, Management, or a related field. Three to five years of relevant experience in sales, sales operations, cards, payment solutions, financial services, marketing, or product management. Experience analyzing sales data and preparing performance reports. Strong working knowledge of application processing and sales support workflows. Ability to coordinate with different teams and manage multiple priorities. Strong written and verbal communication skills. Experience coaching team members or working with outsourced service partners is an advantage. Customer-focused, proactive, and comfortable managing change. MBA units or a postgraduate degree are an advantage but not required. What You Can Expect Here Hands-on exposure to credit card and personal loan sales operations. Opportunities to work with sales, operations, product, marketing, and other business teams. Experience in business reporting, performance analysis, and process improvement. Opportunities to develop your leadership, stakeholder management, and decision-making skills. A role where your ideas can help improve customer experience and sales productivity. A clear path to grow into broader roles in sales leadership, product management, or business operations. Apply Now Ready to help strengthen sales performance and improve the customer journey? Submit your application and take the next step in building your career in sales and financial services.