Parts Analyst - Cuautitlán/México

Support parts and accessories availability across the dealer network through demand analysis, back order management, supplier follow-up, and dealer support. Act as a key liaison between dealers and internal teams to ensure timely order fulfillment, service level achievement, and operational efficiency.

This role combines supply chain coordination, data analysis, and customer service, requiring a professional who can identify risks, resolve issues, and contribute to continuous improvement initiatives across the distribution network.

Key Accountabilities:

• Monitor weekly back order performance and identify critical shortages across the dealer network.

• Analyze demand trends and order patterns to support inventory availability and reduce back order levels.

• Escalate supply risks and coordinate corrective actions with stakeholders.

• Serve as the primary contact for dealer inquiries related to parts availability and order status.

• Provide timely resolution to supply-related issues and support critical cases.

• Maintain effective communication with dealers and internal teams.

• Develop and maintain operational reports, dashboards, and service KPIs.

• Monitor order fulfillment, service levels, and inventory performance.

• Identify trends and opportunities through data analysis.

• Coordinate activities with logistics, operations, procurement, and service teams.

• Follow up on purchase orders, supplier commitments, and replenishment activities.

• Support inventory and distribution processes to ensure parts availability.

• Analyze parts pricing information at the part-number level.

• Support process improvement initiatives focused on operational efficiency and service performance.

• Contribute to the optimization of supply chain and distribution processes.

Candidate Profile:

Experience & Capability

• Degree qualified in Industrial Engineering, Logistics, Business Administration, International Business, or a related discipline.

• Previous experience in customer service, supply chain, logistics, inventory management, or data analysis.

• Experience supporting operational stakeholders in a fast-paced environment.

Technical Strength

• Intermediate to advanced Excel skills.

• Experience with ERP systems such as SAP, Oracle, APS, or similar platforms.

• Knowledge of order management, supply chain processes, and service KPIs.

• Power BI and dashboard development experience is desirable.

• Advanced English preferred.

Mindset & Behaviours

• Strong analytical and problem-solving skills.

• Detail-oriented with a customer-focused mindset.

• Effective communicator with strong stakeholder management capabilities.

• Proactive, organized, and collaborative team player.

Why Join:

This role offers the opportunity to contribute directly to service performance and parts availability within a leading company in the automotive industry. You will work closely with cross-functional teams, gain exposure to supply chain and distribution operations, and support initiatives that improve customer satisfaction and operational efficiency.

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