Operation Associate (1711)

The Role: As an Operations Associate, you will be responsible for supporting the department's daily operations, including KYC verification, account configuration, backend setup, and processing operational transactions such as deposits and withdrawals. You will work closely with Sales, Customer Service, and other departments to address operational requests, resolve issues, and ensure tasks are completed accurately and within established timelines. The role also involves handling documentation and administrative requirements, maintaining productivity and meeting performance targets, and participating in regular operational training and performance discussions to support your continuous development. Main Responsibilities: Support and handle daily operations such as KYC verification, account configuration setting, backend requirement setup, operational transaction, deposits & withdrawals etc) to ensure task KPI achievement on a daily, monthly and quarterly basis. Attend to Sales, Customer Service and other departments' requests timely via the designated communication channels or operating systems. Ensure the assigned daily tasks are completed within the targeted time and support on other assigned tasks. Self-discipline and focuses on maximizing personal daily productivity and contributing to team performance. Support documentation/administrative needs within the department and ensure the accuracy of the information. Cooperate and communicate with different departments to solve problems. Attend operational training as requested for technical knowledge enhancement. Attend monthly 1-on-1 meetings with superior for personal performance and development discussion Requirements: Open to fresh graduates or candidates with less than 1 year of BPO experience, preferably in Operations or other non-physical operations roles Proficient in English; Chinese language skills are a plus Basic understanding of CRM systems and Microsoft Office tools Flexible and adaptable to changing assignments and tasks Strong sense of urgency and ability to follow through on responsibilities Capable of working effectively in a team environment Self-motivated, proactive, and requires minimal supervision Eagerness to learn, grow, and improve continuously What to Expect: Career Growth – Be part of a pioneering account where you can maximize your potential while collaborating with driven professionals Competitive Salary – Earn a fair wage that reflects your contributions Positive Working Environment – Join a team that values motivation, engagement, and teamwork Work-Life Balance – We prioritize employee wellness and strive to create a fulfilling and joyful work experience Company Perks: Convenient and travel-friendly office location Non-taxable allowances covering rice, medical, clothing, and laundry expenses Complimentary coffee and snacks available in the workplace Employee referral program with incentives Opportunities for career development and internal growth Supportive and collaborative work environment Team-building activities, company events, and birthday celebrations Who we are: Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide. As a group company, we have an expansive network of brands situated across the globe, including Suntan Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia. Our Philippines Team: We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage. What we do: We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services. From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals. Why Join Us? At our company, we believe in fostering a true sense of teamwork. We value collaboration, initiative, and a strong work ethic. If you're seeking a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you. Ready to take the next step? Click the “ Apply Now ” button and let’s connect! Alternatively, feel free to reach out to me directly or refer someone you think would be a great fit by sending me an email at <[email hidden]> . We look forward to welcoming you aboard!