Rent Officer

Proposed Interview Date: Week Commencing 30 November 2026

Closing Date: Sunday 22 November 2026

Contract Type: Permanent

Salary: FC6 £31,761.26 - £34,914.86

Working Pattern: 36 hours per week

Location: Methil Local Office & Library

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Job Details

The successful candidate will be responsible for collecting rent arrears in a specific area within one of the 7 Fife Localities - Levenmouth. There is an element of lone working and an expectation that you will travel to your given area regularly to liaise with colleagues and meet tenants in their homes and in the local office environment.

Responsibilities include:

The collection of rent and maximisation of income by means of communication with tenants and liaising with our colleagues in the Welfare Teams, Housing Area Teams, and our Third Sector Partners. You will be working closely with our colleagues in the Housing Service in a joined-up approach maximise tenancy sustainment and the collection of rent arrears

Engaging with customers in their homes or Fife Council offices to discuss and negotiate repayment of rent arrears and other monies owing to Fife Council.

Ensuring that correct decisions are made when taking recovery action and initiating legal proceedings

Implement legislation, guidance, and procedures to correctly assess the tenants financial circumstances which will maximise income for both Fife Council and our tenants.

Ensure all payments of rent are received, and any arrears and/or overpayments are managed appropriately.

Taking a proactive approach to managing workloads and engaging with our customers, including home visits and office interviews. Ensuring a high level of accuracy and that timescales are met.

The Person

A good working knowledge of DWP Benefits and Rents would be advantageous along with experience of working with the public would be beneficial. You should also possess a high standard of communication skills and be confident in IT applications, displaying the ability to use various packages effectively. Knowledge of Fife Council's Housing Management Information Systems would be advantageous. You should be able to demonstrate experience and ability in caseload management, decision making and the essential criteria detailed within the role profile.

Educated to SCQF level 6, which includes Highers or SVQ level 3 or equivalent in a financial or customer service background.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

• Directorate Information - Council Department information

• Social media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

• Alternative Formats - Job information can be made available in alternative formats, to make a request please email: [email hidden]

• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here

For further information please contact: Laura Russell, [email hidden]