SB Finance | Field Collector | Makati

THE ROLE A Field Collector performs collection activities, primarily via field collection and telephony. The Field Collector is responsible for verifying existing and probing new contact information of clients. The purpose is to locate delinquent clients whose whereabouts or contact information is unknown and perform collection actions which also includes possible repossession of the unit on any successfully traced clients. DUTIES/RESPONSIBILITIES Comply with department and company policy, procedures, and code of conduct at all times Attend mandatory training classes Attend monthly performance review sessions with Supervisor in order to get feedback Meet with Supervisor for brainstorming and discussing collection issues Bring collection issues to discuss with supervisor and team Perform collections actions on traced accounts according to the collections workflow using the collections system. Probe and establish contact on delinquent customers and persuade and negotiate with customers to make the payments either thru calls or field collections Update database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner. Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs To conduct repossession of voluntary surrendered units for motorcycle and C4C loans. Prepare recommendation of accounts for endorsement to other teams within the department as an escalation measure (field visits, legal, etc.) according to escalation guidelines, in order to reach the client and to secure payments from those that refuse to settle in the regular collections process. Provide solutions for customers’ financial problems Search for and update customers’ contact details for future communication Maintain accurate records of collection actions in the system Other functions that can be assigned depending on the need from business It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time QUALIFICATIONS Bachelor's/College Degree in any related course 1-4 years relevant experience in loan collection or customer service fields Experience collecting consumer loans (e.g. credit card, personal loan, motorcycle loan, and/or auto loan) Proficiency in the use of computer programs (EXCEL, WORD, POWERPOINT) Proficiency in Collection transactions and reports, such as flow, past due, and recovery rates Good negotiation and customer service skills Good oral & written communication Result-oriented and a team player Proactive and flexible to changes Values integrity at work Decision maker Trustworthy Knows how to drive both 2W and 4W vehicles