Enterprise Customer Success Manager DACH - German Speaking

About The Role

Our daily mission is to protect the critical data and assets of companies around the world by uncovering hidden vulnerabilities… before cybercriminals do!

At CybelAngel, we go beyond traditional perimeters to protect businesses against the most critical cyber threats. From Fortune 500 companies to mid-sized businesses worldwide, organizations trust CybelAngel and its global team of around 130 people based in France and the United States to protect them from digital threats.

Through a combination of advanced machine learning, cyber analysis expertise and a powerful suite of software solutions, CybelAngel detects and resolves its clients' potential threats long before they fall into the wrong hands.

We are looking for exceptional, proactive and committed people who share our ambitious vision, our culture of innovation, our strong commitment to ethics, and our enthusiasm for making CybelAngel the best possible place to work!

Our values:

Be Bold
Be Curious
Stronger Together

Your role

As Enterprise Customer Success Manager DACH, you will be the main post-sales point of contact for a portfolio of clients based in the DACH region (Germany, Austria, Switzerland), throughout the entire contract lifecycle. You will work in tandem with a Cybersecurity Analyst to drive customer satisfaction and focus on business outcomes.

Your main responsibilities:

Manage a portfolio of DACH enterprise clients at every stage, from onboarding to renewals.
Proactively build and maintain trusted relationships with your assigned clients, and identify upsell and cross-sell opportunities while mitigating churn.
Collaborate cross-functionally with the Sales, Analysts, Product & Engineering teams to share customer feedback, identify challenges and develop appropriate solutions.
Acquire and maintain in-depth technical knowledge of our products, tools and processes.
Establish and strengthen strategic relationships with CISOs and other key security leaders within your accounts.
Support the Marketing team by encouraging clients to take part in various initiatives: reference calls, white papers, testimonials, conferences, etc.

Your profile

At least 3 years of experience as a CSM or Account Manager in cybersecurity or in the broader tech sector (SaaS environment preferred).
Experience with B2B cycles with enterprise clients, working with C-level or senior stakeholders.
Proven skills in upselling, cross-selling, contract renewals and account management.
Native or bilingual German, and fluent English (C1 minimum). Both languages are essential: you will work with your DACH clients in German and with our international teams in English every day.
Experience with clients in the DACH market is a strong plus.
Soft skills: leadership, project management, rigor, communication, kindness.
Comfortable with AI tools (ChatGPT, Claude, Perplexity…) that you already use day to day to work more efficiently, and keen to go further with them in your work environment.

At CybelAngel, we value diverse backgrounds. We encourage all qualified people to apply, regardless of origin, gender, gender identity or expression, sexual orientation, disability, age or beliefs.

Our benefits

💰 Fixed gross salary between €55K and €60K, depending on experience and the impact demonstrated throughout the recruitment process, plus an uncapped 18% variable.

🏢 Offices at Porte de Clichy (Paris 17 / Batignolles, metro lines 13 and 14, tram).

🍱 Swile card for meal vouchers (€8 per day).

👩‍⚕️ Company-subsidized health insurance, open to all family situations.

🏡 Flexible remote work: up to 2 days per week after 1 month with the company.

🏝️ 5 weeks of paid leave plus 8 to 10 RTT days for a better work-life balance.

🏋️ €25 in monthly credits through our works council (CSE) for cultural, sports or leisure activities.

🤝 Attractive referral bonuses, up to €2,000 per hire.

🏃 Funding for one sports event per year (race, hike, etc.).

🖥️ Remote work allowance to help you set up a comfortable home workspace.

⚖️ Access to a free, confidential legal and administrative support platform.

Our commitment to diversity and inclusion

💛 A dedicated team of ambassadors drives our D&I initiatives every day.

🌈 A friendly, inclusive and caring company culture where everyone can be fully themselves.

🌍 A multicultural team of 17 nationalities that values diverse backgrounds and perspectives.

👫 A 2024 professional equality index score of 84/100, reflecting our concrete commitment to greater equity.

Our recruitment process

Exploratory interview (30 min) with Romain, Talent Acquisition Manager, to learn about your background, understand your expectations and introduce you to our environment and values.
Role interview (30 min) with Jule, Team Lead Customer Success, to go through the role in detail and discuss your place in the team.
Business case (60 min), prepared in advance and presented to Jule, Grégoire (Head of Customer Success) and a CyberOps Manager, to show your skills on a real-world case.
Meeting at our offices with the Customer Success team, so you can picture your future work environment.