Logistics, Planning & Ops Analyst (Carrier Dispute Management)

About this Position As a Logistics, Planning Operations Analyst (Carrier Dispute Management), you will play an important role in ensuring the efficiency, accuracy, and cost-effectiveness of our North American logistics operations. This position serves as a key link between carriers, logistics partners, and internal stakeholders, helping to resolve transportation-related challenges while maintaining smooth and reliable supply chain processes. Your work will directly contribute to controlling logistics costs, improving operational performance, and supporting a seamless customer and business experience. You will be part of a collaborative and fast-paced logistics team that values analytical thinking, accountability, and continuous improvement. This role offers the opportunity to work on complex transportation and process optimization challenges, utilizing data-driven insights to identify opportunities for greater efficiency and enhanced service delivery. Success in this position means driving timely issue resolution, improving operational processes, and helping the organization make smarter logistics decisions that support broader business goals. What you´ll do Manage the end-to-end carrier dispute management process, from freight invoice validation through investigation, resolution, and closure Review and analyze carrier invoices to identify discrepancies, resolve billing issues, and ensure accurate transportation cost management Partner with carriers, logistics providers, and internal stakeholders to facilitate timely dispute resolution and maintain strong operational relationships Monitor and minimize accessorial and transportation-related costs by identifying trends, root causes, and corrective actions Support North American Logistics operations by ensuring compliance with established processes, controls, and service expectations Identify and implement opportunities to optimize logistics processes, improve data quality, and enhance Transportation Management System (TMS) performance Contribute to continuous improvement initiatives through reporting, analysis, and recommendations that drive operational efficiency and cost savings