Customer Service Representatives

Job Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner. Provide accurate information regarding products, services, policies, and procedures. Resolve customer concerns, complaints, and inquiries efficiently and effectively. Document customer interactions and maintain accurate records in the system. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction targets. Job Qualifications BPO experience is preferred but not required Background in healthcare administration, customer service, or a related field is a plus. Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders. Willing to work on Weekends and Holidays