Manager, HR Operations and Delivery

Job Track Description:

• Requires broad technical expertise and company/industry knowledge.
• Accountable for program management functions.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Accountable for team performance and results.
• Manages professional employees and/or supervisors.
• Adapts plans and priorities based on resource and operational challenges.
• Acts based on policies, procedures.
• Receives guidance from managers.
• Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has growing knowledge of other disciplines.

Business Expertise

• Translates strategy and priorities into work product.

Impact

• Positively impacts the level of service.
• Impacts the team’s ability to meet quality, volume, and timeline targets.
• Guides based on policies, resource requirements, budgets, and business plans.

Leadership

• Builds team engagement to meet service and operational challenges.
• Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

• Resolves technical, operational, and organizational problems.
• May take part in solving problems across a matrix.

Interpersonal Skills

• Guides and influences internal and external customers, or agencies.

Responsibility Statements

• Manages a group of support analysts focused on data analysis, reporting, and project management
• Provides day-to-day team direction and manages workload across team members.
• Assess team member skills and experiences to determine training and development.
• Ensure key HR initiatives and HR processes are deployed effectively by providing support and strategic inputs.
• Resolves questions or concerns, working to establish credibility and trust with leadership and navigating challenging situations.
• Coordinates HR actions, tracks changes in the organization, and supports communications/change management activities.
• Supports deployment and delivery to ensure employee actions are processed on time.
• Identifies opportunities for greater efficiencies.
• Designs and implements process improvements.
• Proven business analysis and problem-solving ability.
• Ability to present data and create storylines in the context of business priorities through tools like Excel, PowerPoint, and Tableau.
• Performs other duties as assigned.
• Complies with all policies, procedures, and standards.