Accounting Services Associate III at Conduent — India

About The Role

Must have good knowledge in working on MS office applications.
Role of Collections/Cash app for global customers
Reporting actual Cash Applications/ Collections against monthly targets
Quality review of Cash Application/Billing process
Follow up through mails and calls
Escalation of issues to Stake holders.
Should be able to solve & help customers and business teams in case of queries related to their invoices
Research and analyse the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
Deliver quality customer service by researching and responding to all internal/external stakeholders’ inquiries quickly, effectively and professionally
Excellent written & verbal communication,
Should have a good attitude to learn and be committed
Exposure in SAP/S4HANA will be added plus point