Construction Support Supervisor, Field

Job Summary:

The Construction Support Supervisor, Field is a front-line people manager responsible for the performance, professional development, and daily direction of the regional Field Support team. This role manages relationships with Construction Operations Leadership, allocates support resources across regional jobsites, guides the SOP development lifecycle, and ensures consistent execution of safety compliance tracking, Box folder governance, and timecard preparation.

Essential Duties and Responsibilities:

• Leads and directs all Coordinators, Specialists, and Leads on the Field Support team, balancing workloads and setting daily priorities.
• Conducts regular 1-on-1s, sets performance goals, delivers annual performance reviews, and guides career progression paths for direct reports.
• Manages pod staffing, onboarding coverage schedules, and project-specific support assignments to ensure balanced workloads and responsive field coverage.
• Facilitates in-person Day 1 onboarding orientations for craft new hires, verifying complete digital intake packet completion on provisioned iPads and confirming site orientation checklists.
• Serves as the primary management liaison to field leadership to ensure operational satisfaction and resolve field administrative friction.
• Oversees the implementation of standardized Box project folder structures and monitors regional audit compliance in partnership with the Leads.
• Partners with the Safety Team to evaluate regional safety certification compliance metrics and ensure effective administrative support for recertification programs.
• Guides the SOP development process for field workflows based on team and customer feedback, submitting finalized procedures to the Manager for approval.
• Partners with the Supervisor, Workforce Lifecycle to enforce weekly payroll cutoff deadlines and maintain clear operational boundaries between field preparation and centralized audit resolution.
• Serves as the first management escalation point for field operational roadblocks, superintendent concerns, or staffing shortages across regional projects.
• Approves weekly timecards, PTO requests, and expense reports for direct reports; delivers operational status reports to the Manager.
• Other duties as assigned.
  

Position Requirements (Work Experience, Skills, Licenses, etc.):

• In-depth understanding of field construction operations, jobsite culture, and the administrative challenges superintendents face.
• Demonstrated expertise in supervising people, coaching employees, developing performance, and resolving conflicts.
• Exceptional communication and stakeholder management skills with the ability to build collaborative relationships across field leadership and corporate departments.
• Proven ability to guide process improvement and foster a collaborative team environment.
• Excellent organizational skills with the ability to handle routine tasks efficiently.
• Excellent written and verbal communication skills.
• Demonstrated experience as a team player and ability to achieve assigned performance goals.
• Ability to successfully navigate dynamic project demands and operational priorities. (Modified for inclusive tone from the original source requirement)

Education and Experience:

• Required: 5 to 7+ years of experience in construction administration or operations.
• Required: 2+ years of demonstrated experience in a leadership, supervisory, or senior mentorship capacity.

ACCO Competencies:

• Proactivity/Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Perseverance: Shows wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Motivation/Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.
• Technical Curiosity/Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• People Skills: Is approachable and gains the mutual trust and respect of others. Understands people’s strengths & weaknesses and actively seeks to understand other perspectives.
• Communication: Fosters open, honest, candid and respectful communication. Effectively assesses, defines and communicates issues in a timely manner, both written and verbal.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to the organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Problem-Solver: Ability to identify, analyze, and solve problems in support of personnel, group, department, or organizational objectives.
• Execution: Effectively takes a vision and translates into action by including the right people. Identify and remove barriers, when possible, to achieve results. Demonstrates appropriate compromise, effective time management, prioritization practices and holds team members (including themselves) accountable for their performance/conduct.
• Professionalism: Respectfully observes and challenges the status quo with intent for improvement. Can take direction, accept feedback, and take full responsibility for his/her actions. Lead by example through positive influence and ethical leadership with consideration of the entire organization.

Job Responsibility Level:

People manager with direct reports

Travel Requirements:

Travel to (field, shop, project site) may be required 10-20% of the time to periodically visit regional offices under the direction of Management

Hours:

This is an exempt position. Workdays are scheduled from Monday through Friday. Typically, work hours begin and end between 5:00 am and 5:00 pm as scheduled with the position's supervisor, with a minimum thirty-minute and maximum one-hour break for lunch, and two rest breaks.

Physical Demands:

• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds.
• This job requires close vision and the ability to adjust focus across environments.
• Frequently required to communicate, detect, and exchange information.
• Occasionally required to position oneself (e.g., stoop, kneel, crouch) to access office supplies or fulfill project group requests.

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