Operator-Call Center

Handles phone calls in a prompt and courteous manner. Assists staff, patients, providers, and general public in providing information, directions, and routes calls to appropriate departments. Performs other duties as assigned.

Serve as the central call center for all NEA Baptist clinics by answering, transferring and taking messages for incoming and internal calls.

Assist patients, visitors and callers by providing directions as needed. Looks up information and numbers.

Sort letters and type envelopes. Run lists for reminder cards.

Maintains sign-in book and visitor badges.

Assist patients with finding the appropriate provider and location that best suits their needs.

Page overhead codes/incidences and alerts ambulance statuses.

Contacts departments and maintains call schedules and provider schedules.

Maintains updated call lists.

Performs other duties as assigned.

6 - 12 months preferred relevant experience in a clinic, medical office, or hospital setting with understanding of basic medical terminology.

HS Diploma or GED equivalent