Vice President, FSP Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vice President, FSP Operations based in India.
As Vice President, FSP Operations, you will provide strategic and operational leadership for a large-scale, India-based Functional Service Provider (FSP) organization supporting global pharmaceutical and biotechnology clients. You will drive organizational growth, operational excellence, and high-quality service delivery across multiple clinical and scientific functions. Working closely with global executive leadership, you will shape business strategy, strengthen key client partnerships, and ensure operational scalability. You will oversee large, multidisciplinary teams while optimizing workforce planning, financial performance, and resource utilization. This senior leadership position offers the opportunity to influence global clinical development operations and contribute to bringing innovative therapies to patients faster. You will also play a key role in developing future leaders and fostering a high-performance, inclusive, and client-focused culture.

Accountabilities:

Strategic Leadership: Develop and execute the strategic vision for India-based FSP operations, aligning business objectives with global organizational priorities and supporting sustainable growth.

Operational Excellence: Lead large, multidisciplinary teams delivering services across statistical programming, biostatistics, clinical data management, clinical data science, and related functions.

Performance Management: Establish and monitor operational KPIs, utilization metrics, productivity indicators, and quality standards to ensure consistent, efficient, and reliable service delivery.

Continuous Improvement: Drive operational transformation, process optimization, and scalable delivery models to improve efficiency, service quality, employee engagement, and profitability.

Client Relationship Management: Act as executive sponsor for strategic client partnerships, building trusted relationships with senior stakeholders across pharmaceutical and biotechnology organizations.

Client Delivery and Governance: Lead business reviews, governance meetings, escalation management, and account development initiatives while ensuring high client satisfaction and long-term retention.

Talent and Organizational Development: Build, lead, and retain a high-performing leadership team across India, implementing succession planning and leadership development programs.

Culture and Engagement: Promote a culture of accountability, collaboration, innovation, diversity, inclusion, and customer-centricity across the organization.

Financial and Commercial Management: Take ownership of operational financial performance, including revenue delivery, profit margins, forecasting, budgeting, and resource allocation.

Business Growth: Collaborate with business development and account management teams to support strategic proposals, new business opportunities, and the expansion of existing client relationships.

Workforce Planning: Ensure workforce capacity, resource utilization, and talent strategies remain aligned with current client commitments and anticipated business demand.

Requirements:

Bachelor's degree in Life Sciences, Statistics, Mathematics, Business Administration, or a related discipline.

15+ years of professional experience within CRO, pharmaceutical, biotechnology, or clinical research environments.

Extensive leadership experience managing large-scale, global delivery organizations and multidisciplinary teams.

Proven track record of leading organizations with 200+ professionals across multiple functions and geographical locations.

Deep understanding of Functional Service Provider (FSP) models, outsourced clinical development, and clinical resource management.

Demonstrated experience establishing, scaling, and managing India-based global capability centers or offshore delivery organizations.

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