Order Management Support Specialist - German speaking

What INNIO offers you
Young & supportive team - in a fast-growing international business environment
Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs
Hybrid working - 50% Office, 50 % Home Office with flexible working hours
Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
Medicover Spring White Package- from the first day of employment
Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13rd District, easy to approach by Metro Line 3)
Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
Live an active lifestyle – activate your AYCM pass
The Order Management Support Specialist is responsible for customer order management and fulfillment in relation with transactions of spare parts for gas engines. The role covers a broad range of tasks and offers good option for further career developments.
The main objective is providing a premium service to achieve high customer satisfaction. The spare parts must be delivered on time to ensure that engines keep running. The Order Management Support Specialist serves as the first point of contact to the customer and the internal service engineer organisation for all parts delivery related topics.
This starts from supporting identification of the right part number, order entry and booking, selecting the correct price and discounts, check parts availability, ensure smooth warehouse hand-over and correct world-wide export, import and transport, verify delivery, and react to potential customer questions and complaints. INNIO uses ORACLE as the main ERP system.
Your tasks:
Manage and execute customer orders, returns and complaints related to any kind of external and internal spare part orders and transactional orders
Own on-time shipping (OTS) for an assigned group of customers/ regions
Strive to meet customer request dates, reduce orders processing cycle and keep backlog of orders to a minimum
Know and manage customers, understand customers’ needs special requirements, coordinates
Communicate and follow up with the responsible customer functions for timely, accurate and complete fulfillment
Manage the orders and communicate proactively to ensure accurate and timely execution including monitoring of the orders status, dates management, management of big order quantities, shipment tracking, documents management
Monitor and track delivered exchange and core parts, work with customers and regional services to ensure timely return
Ensure correct order documents with regards to accuracy, clarity, quality, and timelines
Conduct and participate to customer meetings and reviews
Coordinate and communicate cross-functionally to obtain commitments regarding short cycle demands and customer escalations
Work cross-functionally with Regional Services teams, and colleagues (e.g. central Pricing, Planning and Forecasting, Warehouse, Service Engineering, Warranty, Complaints, Billing and Finance)
Drive timely resolution of complaints
Supports system and process improvements of new system releases and enhancements
Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required
Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing
Your profile:
Completed university studies with a focus on Economics, Logistics or International Trade
Some years of relevant work experience in customer service/ logistics/ international trading is an advantage
Advanced command of German and English (both written and spoken)
Excellent communication skills, also in technical context and sometime complex situations
Proficiency in Microsoft Office applications (Outlook, Excel)
First-hand experience with Oracle, SAP or another ERP system is an advantage
Pro-active behaviour
Strong customer and service mindset
Flexibility and ability to work well with deadlines in a fast paced environment
Ability to perform in team environment – team player
Self-starter, capable of working with limited supervision
Self-motivated, and ability to handle multiple priorities