Enterprise Platforms Analyst

Role Purpose

Own and operate assigned enterprise platforms, ensuring they are reliable, secure, and business-aligned while translating strategy into delivery and operations , Act as the accountable owner bridging strategy, operations, integration, and stakeholder engagement to maximize platform value.

Key Accountability Areas

Key Activities

Platform Product Ownership & Roadmap Delivery

• Own the lifecycle of assigned enterprise platform(s), translating Section Head strategy into actionable product backlogs and releases.

• Define features, prioritize enhancements, and oversee execution to ensure platforms deliver measurable business value.

Operational Excellence & Service Reliability

• Ensure the stability, availability, and performance of platforms by applying ITSM practices and proactive capacity planning.

• Oversee incidents, changes, and releases, embedding continuous monitoring and improvement practices.

Integration & Interoperability Enablement

• Manage platform integrations with ERP, data, analytics, and third-party systems using approved enterprise standards.

• Validate API design, middleware flows, and data models to ensure consistent, secure, and reliable connectivity.

Compliance, Security & Configuration Control

• Maintain configuration baselines, enforce access controls, and ensure platforms comply with enterprise security and audit requirements.

Provide audit-ready documentation, traceability for changes, and evidence of compliance for all platforms.

Stakeholder & Vendor Engagement

• Act as the single point of contact for business stakeholders and vendors on assigned platforms.

• Manage requirements trade-offs, validate releases with users, and ensure vendor deliverables meet enterprise standards.

Reporting & Continuous Improvement

• Provide regular updates on roadmap progress, operational metrics, risks, and issues.

• Escalate blockers and dependencies requiring Section Head or enterprise-level intervention.

• Maintain platform runbooks, design patterns, and documentation in the enterprise knowledge base.

• Drive improvement initiatives to enhance usability, performance, and cost-efficiency of the platforms.

Policies, Processes and Procedures

• Conduct day-to-day activities while ensuring compliance to policies and procedures

• Contribute to the identification of opportunities for continuous improvement of systems, processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement.

Knowledge and Experience

• No prior experience is required.

Education and Certifications

• A bachelor’s degree in Engineering, Computer Science, Information Technology (IT), or equivalent is required.

• Preferable certifications: in enterprise platforms and application ecosystems, including ITSM platform certifications (i.e., ServiceNow Administrator or ITSM Implementation Specialist) , Agile certifications such as Scrum Master, PMI-ACP, or SAFe, to support modern delivery practices across enterprise platforms and integration initiatives.