Corporate Scheduler I

The Corporate Scheduler is responsible for scheduling outpatient diagnostic services for patients and physicians' offices within the Baptist Health Care system.

• Schedules physician appointments and diagnostic services based on clinical requirements, provider availability, and departmental protocols.
• Proficient with registration process including strong understanding of insurance payors and plan codes, along pre-cert / authorization criteria needed for scheduling and performing services.
• Manages incoming requests from patients, physicians’ offices, and internal teams with a focus on accuracy and service excellence. Provide clear instructions and preparation requirements to patients to support a smooth visit experience.
• Maintains Baptist Health Care goals of scheduling, registration accuracy, and other healthcare industry standards or trends in which the Call Center metrics of measurement is based. (Length of call; quality of call; accuracy of patient demographics and scheduling information).
• Utilizes multiple scheduling platforms to maintain accurate records and support efficient patient flow.
• Meets current regulatory and compliance standards, including HIPPA and Identity Theft “Red Flag Rules” by ensuring all patients are properly identified prior to scheduling.
• Coordinates with physician offices as needed to obtain appropriate authorizations required by Payers for services ordered by physician.
• Collaborates with clinical departments to resolve scheduling conflicts and support operational needs.
• Reschedules/defers patients whose financial clearance cannot be completed, or authorizations have not been obtained for and notifies supervisor, ancillary departments, and physician office of deferral process.

Minimum Education

• High School Diploma or Equivalent Required

Minimum Work Experience

• 6 months Previous revenue cycle or Customer service experience Required
• 6 months Patient scheduling experience Preferred