Head of Ticketing

Job Summary:

About Live Nation:

Join the team at Live Nation, where innovation meets live entertainment on a global scale! With 40,000 shows and 500 million tickets sold each year, we’re the industry leader, powered by 44,000 talented individuals worldwide. At Live Nation, we’re passionate about transforming live events and creating extraordinary moments for artists, event professionals, and fans.

About the role:

Every unforgettable show starts with a flawless onsale. Are you a hands-on ticketing professional looking for an exciting new opportunity in Melbourne?

As our Head of Ticketing, you’ll report to the VP Ticketing & Concert Operations and lead our Ticketing Operations function, mentoring Ticketing Managers and Coordinators across every tour while managing ticketing delivery for a select number of your own. You’ll ensure best practice standard is delivered across event builds, inventory, pricing and data driven decisions, and make sure your team is trained, supported and set up to win.

This is a chance to shape how ticketing is done at the world’s leading live entertainment company, working with senior promoters, agents and teams across the business to deliver exceptional events at scale. If you think you have what it takes, apply now with your resume and a cover letter outlining why you’re the perfect fit for this role.

What you’ll be doing:

• Team leadership: Lead, mentor and develop Ticketing Managers and Coordinators, setting clear expectations and building a culture of accountability and collaboration.
• Workload and resourcing: Balance workloads and plan resources across tours and events, and support recruitment, onboarding and performance management.
• Operational excellence: Oversee event builds, inventory, onsale readiness, quality assurance and post-tour reviews to keep delivery consistent and high quality.
• Tour management: Own end-to-end ticketing for allocated tours, from onsale execution and event-day support through to post-event reconciliation.
• Commercial uplift: Monitor sales and inventory, uncover opportunities to maximise availability and revenue, and embed new tools and processes that drive results.
• Reporting and insights: Deliver sales reporting, analysis and settlement documentation to support smart commercial decisions.
• Stakeholder partnerships: Build strong relationships with ticketing agencies, venues, promoters, artist representatives and sponsors.
• Cross-team collaboration: Partner with Production & Logistics, Partnerships, Marketing, Finance and Venue teams to deliver integrated ticketing outcomes.

What you’ll bring:

• Ticketing expertise: Proven experience in ticketing operations, with a solid grasp of ticketing strategy, pricing and event delivery.
• Leadership strength: A natural leader who can guide, develop and inspire a high-performing team.
• Highly organised: Confident overseeing multiple complex tours at the same time.
• Clear communication: A relationship builder who’s comfortable working with senior promoters, agents and internal stakeholders.
• Solutions focus: Quick to anticipate challenges and resolve issues decisively.
• Commercial acumen: Able to develop and implement revenue optimisation strategies.
• Calm under pressure: Steady and focused in a fast-moving, high-stakes environment.
• Passion for live entertainment: Motivated by delivering exceptional events at scale.

The Benefits:

• A vibrant, music-focused workplace fostering creativity and collaboration.
• Opportunities for professional development and career advancement.
• A flexible approach to when and where you work, designed to support balance in all aspects of life.
• Access to concerts, events, and other entertainment perks.
• A diverse, equitable workplace where every voice matters.
• Comprehensive benefits, from volunteer days to wellness programs and mental health support.

Equal Opportunities:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC #LI-TO1

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.