Help Desk Tech

Basic Qualifications:

• Associates degree or 1 year experience in a support role.
• One year experience installing and supporting Windows 10/11
• General knowledge of local area networks and the relationship between PC workstations and servers helpful.
• Knowledge of Microsoft Office products such as Word, Excel, PowerPoint, and Access.
• Database knowledge is helpful.
• Physically able to life 40 pounds and maneuver under desks and confined spaces.
• Must be able to be on call on a rotating schedule on off hours (nights and weekends)
• Must have reliable transportation to support remote locations.
• Must have a good personality and work well with others.
• Training will be provided for this position.

Examples of Job Duties:

• Install and set up PCs, printers and scanners
• Assist users with application issues.
• Perform software upgrades.
• Troubleshoot and resolve hardware problems.
• Answering phone calls.
• Responding to emails or chat requests.
• Logging tickets, deploying/moving hardware.

This position participates in a rotating on-call schedule outside regular business hours, including nights and weekends. During their assigned rotation, employees must be available to answer support calls and provide remote or on-site assistance as needed.

Pay: $18.90/HR