Collection, Specialist

Job Summary :-

The Collections Analyst – US Region will be responsible for managing and improving the cash collection process for customers across the United States.

The role requires a strong analytical mindset, deep expertise in Excel (including VBA/Macros), and the ability to partner with sales, finance, and operations teams to optimize working capital and minimize overdue receivables.

Key Responsibilities:

1. Collections Management

• Manage end-to-end collection activities for assigned US customers.
• Ensure timely follow-up on overdue accounts and coordinate payment commitments.
• Maintain detailed collection notes and action plans in SAP.
• Review aging reports weekly to track overdue trends and escalate high-risk accounts.
• Work closely with Sales and Customer Service teams to resolve billing, pricing, or delivery disputes affecting payment.

2. Reporting & Analysis

• Prepare daily, weekly, and monthly collection dashboards by region, customer, and aging bucket.
• Analyze DSO trends, unapplied cash, and overdue movements to identify root causes.
• Develop and maintain Excel-based automation tools and reports using advanced formulas, pivot tables, and VBA macros.
• Create collection performance trackers, customer-level risk summaries, and management scorecards.

3. Process Improvement

• Identify opportunities to automate manual collection reports and streamline data flow using macros.
• Support process standardization and automation initiatives across the US region.
• Collaborate with IT and finance transformation teams for data validation and process mapping.

4. Customer Communication & Escalation

• Professionally communicate with customers via email and calls to secure payment commitments.
• Escalate delinquent accounts in alignment with company policy.
• Negotiate payment arrangements or instalment plans where applicable.

5. Compliance & Documentation

• Ensure compliance with company credit policy and SOX/internal controls.
• Maintain accurate and updated collection documentation for audit purposes.
• Ensure data integrity between AR subledger, bank postings, and collection trackers.

Qualifications

• Bachelor graduate and/or certificate of completion of job-related courses.
  Commerce/Finance preferred).
• 4+ of related experience, preferred in SSC/GBS/BPO environment.
• Experience with US Credit Collection
• English written and verbal communication including ability to interact with all levels
  throughout the organization.
• SAP experience is mandatory.