Service Support Analyst

ASCO Equipment has a career opportunity for a Service Support Analyst in Lubbock, Texas. Experience with computers and manufacture softwares will be vital to success. Service Support Analyst will directly engage with the service department and service technicians. The service analyst will mainly be working with the computer systems for all lines of equipment ASCO represents as well as a service IT person. This job will be regional and traveling to designated stores in the assigned region.

RESPONSIBILITIES:

• Positively take ownership of customer experience
• Service laptop program understanding
• Install and operate programs
• Keep programs up to date
• Track laptops
• Track software
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Various other administrative duties

BASIC QUALIFICATIONS:

• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability