Automotive Warranty Assessor - Nordic Language

Join MSX International, a leading automotive support company, as an Automotive Warranty Assessor. In this role, you will assess warranty claims, authorize repairs, and engage with the network and customer representatives. You should have a university degree or relevant education, at least 2 years of experience in an aftersales automotive environment, and fluency in English and at least one Nordic language.

• Assess warranty claims, authorizations, and IDS tickets in compliance with specified processes.
• Engage directly with the network and customer representatives to ensure high standards of quality.
• Provide support to the team and demonstrate flexibility in adapting to the evolving needs of the market.

• Education: University degree or relevant education in engineering, business administration, automotive, finance, or a related technical field.
• Experience: Preferably at least 2 years in an aftersales automotive environment, with warranty assessment experience is a plus.
• Languages:**Fluent in English and at least one Nordic language (Swedish, Norwegian, Danish, or Finnish)**

**Key competencies**

• Knowledge of Technical Aspects: A strong understanding of automotive parts, diagnosis, and repair.
• Knowledge of Warranty Processes: Very good or expert knowledge of warranty regulations, policies, and systems.
• Warranty and Technical material understanding: be up to date and high level of knowledge of technical support material (Technical Manuals, Service News, Campaigns, Process updates)
• Communication Skills: Excellent interpersonal and communication skills, both with internal teams and external customers.
• Analytical and Detail-Oriented: Ability to spot patterns and issues in claims data and report them accurately.
• Team Collaboration: Willingness to support the team and work collaboratively to meet objectives.

Additional Information

[MSX International | Automotive & Mobility Business Solutions](https://www.msxi.com/)

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.