Customer Value & Growth Program Manager

Join Achievers as a Customer Value & Growth Program Manager. In this role, you will own and drive the company-wide program that ensures customers realize the value of their investment and incrementally grow their spend with us. You will collaborate with cross-functional teams, translate strategy into an executable roadmap, drive customer lifecycle changes, partner with product, drive new use cases, and manage the operating model and governance. This position offers a range of benefits, including parental leave top-up, RRSP matching, health benefits, flexible vacation, and opportunities for professional development and career growth.

• Own and drive the company-wide program that ensures customers realize the value of their investment and incrementally grow their spend.
• Collaborate with and guide cross-functional teams to build a coherent narrative connecting recognition, rewards, redemption, and the value customers realize.
• Drive execution of lifecycle changes that make customer value and incremental spend possible, partnering with Customer Success, who own the lifecycle.

• The role goes beyond program management. We are looking for someone who brings a commercial point of view, challenges the plans on the table, contributes to the thinking, and acts as a genuine partner to every function involved
• Experience pulling separate workstreams into one plan and keeping it coherent as priorities shift
• Experience building a value or return-on-investment case that stands up to financial scrutiny
• 3+ years in strategy consulting - growth strategy, commercial transformation, customer strategy, revenue growth management or pricing - at Senior Consultant or post-MBA Associate level, having led a workstream end to end
• Strong program discipline including operating cadence, decision logs, dependency tracking, scope control and clear documentation
• A track record of getting teams that do not report to you, and carry their own targets, to deliver on a centralized or shared strategy
• A commercial lens on operational problems. You can connect a change in how we work to a revenue outcome and show your reasoning
• Strong executive communication. You are comfortable presenting to senior leaders
• 2+ years in business operations, strategy and operations, or strategic initiatives at a SaaS company, following a consulting foundation
• Experience in employee recognition, HR technology, loyalty, or another business built on customer-funded budgets
• Familiarity with customer success platforms and CRM reporting