German Customer Support Specialist | Healthcare Industry - Athens

German Customer Support Specialist | Healthcare Industry - Athens

> speakit · Athens, Greece · Full-time · Posted 2026-10-01

**Workplace:** on_site

**Department:** German

Description

We are currently looking for **German-speaking Customer Support Specialists** to join a new healthcare project supporting customers across the **DACH market**.

The project will initially focus mainly on **back-office processing and order entry**, with a planned progression into customer support calls at a later stage. You will communicate with **patients and healthcare professionals** regarding healthcare products, including **wound-care products**.

This is an exciting opportunity to join a new project from its launch and become part of a structured, international team in Athens.

Your Responsibilities

• Process and enter customer orders accurately and efficiently
• Handle back-office administrative tasks related to customer and healthcare product requests
• Communicate professionally with patients and healthcare professionals
• Provide clear and empathetic support regarding healthcare products and related queries
• Handle customer interactions in **German, both written and spoken**
• Follow established processes, procedures and quality standards
• Maintain a high level of accuracy when handling customer and order information
• Progress into telephone-based customer support as the project develops
• Work effectively within a structured, process-driven team environment

Requirements

• **Strong professional fluency in German** – both written and spoken
• Ability to communicate in German **confidently, clearly and naturally**
• Comfortable communicating with patients and healthcare professionals
• Strong communication and interpersonal skills
• Empathy, patience and a customer-focused approach
• Excellent attention to detail and accuracy
• Good organizational and order-processing skills
• Previous **customer service or contact center experience**
• Ability to work effectively in a team and follow structured processes
• Basic English or Greek for internal communication is sufficient
• **Previous experience in the healthcare sector is considered a plus.**

Working Hours

• Monday to Friday
• Working window: **09:00–19:00 Greek time**
• Candidates should be comfortable with potential future adjustments to working hours based on business requirements.

Training

• **4 weeks of paid, on-site training**
• Training will be provided **in German by the client**
• Followed by approximately **2 weeks of nesting**
• Training and nesting structures may be subject to adjustment as the project is finalized.

Benefits

• **€1,550 gross monthly salary**
• **€100 monthly meal vouchers**
• **Public transportation card**
• **Private health insurance after 1 month of employment**
• Paid professional training
• Opportunity to join a new international healthcare project from its launch

Why Join Us?

• Work on a new international healthcare project supporting the DACH market
• Use your German language skills in a professional and meaningful environment
• Receive specialized training directly from the client
• Develop your experience in healthcare customer support
• Join a structured and collaborative team based in Athens

Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/EAFB0BED1B/apply)

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