IT Fulfillment Officer

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

IT Fulfillment Officer

Job Description:

DUTIES & RESPONSIBILITIES

• Ensures the availability, readiness, and proper management of company IT endpoints to support daily business operations, equipment replacements, and future requirements.

• Oversees site IT Fulfillment activities, ensuring timely equipment deployment, retrieval, inventory management, and compliance with established procedures and service-level agreements (SLAs).

• Coordinates with Operations, Workforce Management (WFM), Procurement, Finance, and technical support teams to address equipment requirements, operational concerns, and service delivery needs.
• Provides operational guidance to IT Fulfillment personnel, monitors task completion, and ensures adherence to IT Asset Management (ITAM) policies and standard operating procedures (SOPs).

Location:

Quezon City, Bridgetowne ZetaPhilippines