Food Service Supervisor at USC University of Southern

About The Role

Job Description

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.

The Opportunity:

We are seeking an experienced and motivated Food & Beverage Supervisor to provide leadership and support across multiple dining and hospitality operations, including McKay's, Room Service, Catering, with potential support at The Lab, Edmonton Happy Hour (weekly), and the UPC/U-Club as needed.

This is a hands-on leadership role responsible for overseeing daily operations, supervising staff, ensuring exceptional guest experiences, resolving customer concerns, and maintaining compliance with health and safety standards. The ideal candidate will have a strong hospitality background and thrive in a fast-paced environment with a flexible and fluctuating schedule.

Key Responsibilities

Oversee day-to-day food and beverage operations across assigned venues.
Lead and supervise up to 15 team members per shift.
Address and resolve guest, client, and customer concerns in a professional and timely manner.
Ensure exceptional customer service standards are consistently maintained.
Assist with scheduling, staffing, and shift coverage.
Support banquet, catering, room service, restaurant, bar, and special event operations.
Monitor food safety, sanitation, and health department compliance requirements.
Maintain inventory and assist with basic ordering and purchasing processes.
Complete administrative and reporting duties using basic computer systems.
Respond appropriately to operational emergencies and act as an emergency responder when needed.
Conduct staff coaching, training, and basic supervisory functions.
Collaborate with management to ensure efficient operations and continuous service improvement.

Minimum Qualifications

Minimum 3 years of supervisory or lead experience in food and beverage operations.
Experience in a restaurant environment required.
Strong customer service and conflict-resolution skills.
Excellent communication skills with guests, clients, and team members.
Basic computer proficiency and administrative experience.
Knowledge of food safety regulations and health department requirements.
Food Safety or Health Department certification preferred.
Ability to work a flexible schedule, including:
- Early mornings
- Evenings
- Weekends
- Holidays, as needed
Valid driver's license required.
Ability to walk extensively throughout the workday and perform the physical demands of the role.

Preferred Qualifications

Hotel hospitality experience strongly preferred.
Bar operations experience preferred.
Experience working in country clubs, hotels, resorts, or high-volume hospitality environments.
Experience overseeing multiple service outlets.
Background in catering, room service, or banquet operations.
Proven leadership experience with teams in a dynamic service environment.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks/.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $30.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Education: High school or equivalent. Minimum Experience: Three years. In addition, two years in storeroom or inventory operations. Expertise:
Strong organizational and communication skills. Ability to lift a minimum of 50 lbs. Ability to operate delivery vehicles. Proficiency with inventory systems (e.g., CBORD). Manager Food Safety Certificate required (within 30 days of hire).
Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email hidden]. Inquiries will be treated as confidential to the extent permitted by law.