Export Customer Service Officer

Do booking acceptance Releasing booking confirmation Clean up Booking Checking SOB Email communication, send weekly schedule to customer, read and respond all email from/to customer in timely manner (during office hour in the same day) - ensure that customer requirements are met - inform customers if any issues or changing connecting vessel in the booking by trade coordinator (diversion, roll, advance) - inform customers if any VGM issues at transshipment - checking feedback from customer Phone communication, give all information that customer needed Problem solving, provide the correct information and solution in timely avoid delay response to customers VGM Monitoring Updating feeder schedule by sending weekly schedule to customer Perform any duties as assigned by Export Customer Service Manager.