Import Customer Service Officer

Manage customer inquiries related to shipment status, billing, free time, cargo availability, and Bill of Lading (BL) requests. Handle inbound and outbound customer communications via phone, email, and digital channels. Prepare and send Notice of Arrival (NOA) and ensure shipment information accuracy. Process detention demurrage inquiries, COD requests, BL amendments and short shipment follow-up. Monitor cargo movements, vessel schedules, feeder connections, and priority shipments to provide proactive customer updates. Coordinate with terminals, brokers, consignees, agents, and internal teams to ensure smooth cargo release and delivery. Handle customer complaints, resolve service issues, and provide timely solutions. Support customer onboarding, registration updates, KYC compliance, and digital platform services. Review and maintain shipment documentation, local charges, consignee details, and operational records. Manage special cargo shipments and ensure compliance with company policies and shipping regulations. Prepare operational reports and support continuous process improvement initiatives. Perform other duties assigned by the Import Customer Service Supervisor/ Customer Service Manager.