Aviation Sales Support

Job Title:
Aviation Sales Support
Employer:
Sol
Aviation
Services Limited
Location:
Barbados
Available to:
Yes
Current Sol staff
Yes
External Applicants
Reports to:
General Manager
, Sol Aviation Services Limited
Subordinates:
None
Purpose:
To support the Aviation Sales Team covering Global, Special Carriers and General Aviation customers in all SASL locations.
Principle Accountabilities:
Business Development and Performance Monitoring
Ensure completed and accurate sales documentation
Assist in the reporting of Sales data
Assist with the analysis of customer portfolios, individual customer performance, and market aviation segments
Customer Relations Management
Assist with the building of strong customer relationships
Support negotiations and Tender processes with the customers
Entering of customer information details into Great Plains (GP) system
Respond to customer calls and handling of queries, complaints, fuelling notification, invoicing errors within 24 hours (real time)
Assist the sales team with promotional events, distribution of brand and other material to customers
Fuels Price Management
Communicate relevant Price changes and changes to 3
rd
Party charges (e.g. airport fuel tax) to customers and airfield operations personnel
Enter approved price changes in GP system
Enter approved changes to 3
rd
Party fuel related charges/fees in GP system
Assist with the monitoring of customer unit margins
Customer Invoicing
Ensure the accurate inputting of ADRs from Sol managed and non-Sol managed locations
Execute the ADR validation process
Execute the GP invoicing process also on weekends
Support the Sales Reps in the investigation and correction of invoicing errors
Support the Sales Reps in the resolution of invoice disputes, analysing the causes to avoid repeating errors
Resend receipts and invoices to customers whenever necessary and solve other related queries
Assure that customer EDI requests are completely satisfied
Credit Management
Monitor account receivables, credit limits, alert Sales Reps of late payment issues and advise credit stop notification (to customers and airports) in line with Control Framework and discussions held within the Aviation Sales Team
Support Sales Reps with the management of pre-payment accounts and the reconciliation of payments
Assist Sales Reps with the collection of any outstanding amounts
Qualification Requirements:
·
Minimum an Associate degree in Business related discipline
·
A self-starter with a high level of self-assurance and ability to work in a virtual team
·
Excellent relationship skills, customer focused and service oriented
·
Strong organizational and time management skills.
·
Proficiency in the use Microsoft Office Tools –e.g. Word, Excel etc.
Other Competency Requirements:
·
Customer Service and communication skills
·
Negotiating Skills
·
Credit Management
·
Analytical Skills and Information Management