Resident Services Manager (Office Manager/Prospect Management) - Seniors Living

Make a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for new and current Residents.

Position Summary:

Use administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.

Behavioural Qualities:

• Engaging, positive attitude--stop and say hi to our Residents and see how they are doing!
• Professional and expressive telephone manner – ability to “sell” retirement living
• Understand and promote a “Hospitality” environment within the home
• Exhibit a highly developed ability to actively listen to prospect’s and resident’s needs
• Demonstrates flexibility and creativity in problem solving
• Forward, independent and innovative thinking

Responsibilities:

• Reception and office duties for the “Seniors Living” home
• Conduct sales-effective “Tours” of the SL home with walk-in’s and booked appointments
• Prioritize appointments and proactively and positively resolve conflicts as they arise
• Maintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority lists
• Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source.
• Other duties and responsibilities as assigned or required

Qualifications:

• Persuasive Marketing and Sales experience required
• Post Secondary Education with a diploma in Office Administration
• Excellent interpersonal, communication and organizational skills
• Familiarity/ability to understand the Retirement Home Act and Residential Tenancies Act
• Experience in an Office and or a Care Home setting an asset
• Extensive computer literacy skills including Word, Excel and Outlook
• Ability to maintain records, prepare contracts and complete billing
• Demonstrated ability to effectively manage time-sensitive tasks
• Pro-active approach and able to work with minimal supervision
• Ability to work under pressure in busy, fast-paced environment

While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team.

This posting is for an upcoming vacancy.

This posting is for a temporary position.