Game Technician 1 (Full-Time; Varied Shift)

Harrah’s Cherokee Casino Resort Position Description
POSITIONTITLE: GameTechnicianI
DEPARTMENT: GamesPerformance GRADE/FLSASTATUS: H11—Non-Exempt BADGETYPE/COLOR: Key--Blue
REPORTSTO: Supervisor, Games Performance, DR Game Performance Supervisor
SUPERVISES:N/A
JOB SUMMARY:
This is an entry level position that provides service to internal and external guest while ensuring gaming devices receive maintenance, repairs, perform projects, and test gaming equipment in a timely manner to ensure maximum opportunity of availability.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Endorsethebusinessobjectives,ethics,andvaluesofCaesarsEntertainmentinaccordancewiththeCodeofCommitmentand Mission, Vision andValues
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Conduct preventative maintenance on gaming devices
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Maintain a sense of urgency in responding to calls over theradio
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Take initiative to provide internal and external service to guest, coworkers and supervisors
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Conduct manufacturers I/O tests
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Observe repairs conducted by higher Level Game Technicians
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Invoke servicerecovery
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Perform ticket in/out, and multi-denomination testing on gaming devices in accordance with internalcontrols
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Translate and explain game recall, pay tables andlogs
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Isolate and diagnose repairs on gaming devices, sub-component, and relatedequipment
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Install, convert and move gaming devices
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Posses the ability to work in a individual, or teamenvironment
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Maintain technical brand certification(yearly)
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Demonstrate high levels of required service skills on a consistentbasis
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Delight our guests with outstandingservice
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Adhere to regulatory, departmental, and company policies/procedures in an ethicalmanner

MINIMUM QUALIFICATIONS:

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High school diploma or GED required
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One year electronics Training, Certification, Technical School or experiencepreferred
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Must possess and maintain a valid driver's license and meet company driver eligibility requirements, including fewer than three moving violations and fewer than three accidents within the past three years, and no disqualifying driving-related incidents within the past three years, including suspension of driving privileges, DUI/DWI convictions, reckless driving convictions, two or more speeding violations exceeding 25 mph over the posted speed limit, or any citation for unlawful cell phone use while operating a vehicle
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Must demonstrate the following essential knowledge andskills:
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Basic electronicsknowledge
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Use of handtools
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Willingness tolearn
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Excellent attendance record in previouspositions
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Attention todetail
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Neat, professional appearance with excellent personal hygiene
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Follow written and oralcommunications
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Use multi-meter (AC/DC and continuitytest)
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*Use of manufacturers testequipment
ØProficient in the use of Windows based office software including but not limited to Microsoft Office, Word,Excel, PowerPoint, andOutlook
*Not required at time of hire for Level I; may be learned during probationary period as agreed upon at time of hire.
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
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Must be able to operate in mentally and physically stressful situations
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Must be able to lift 300 pounds using a dolly
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Must be able to lift 100 pounds with teamlifting
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Must be able to lift 50 poundsmanually
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Must be able to maneuver to all areas of casino
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Must be able to stoop, bend, reach, kneel, twist, crawl and gripitems
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Must be able to be on feet for long periods oftime
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Must be able to respond to visual and auralcues
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Must be able to read, write, speak, and understandEnglish
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Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and airquality including secondhandsmoke
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Must be able to work a flexible schedule including weekends, evenings, andholidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 7.30.26