National Head of Operations

Job Specification – National Head of Operations (Scaffolding Solution Delivery)

Position: National Head of Operations – National Scaffolding Solution

Employer: Green Energy Access Solutions

Location: National

Salary: £70,000 – £80,000 per annum + benefits

Role Overview

Green Energy Access Solutions is seeking a driven and experienced National Head of Operations to lead the delivery of a National Scaffolding Solution in partnership with Octopus Energy Services. This role requires a strong leader with proven operational, commercial, and client management skills, who can establish and scale a nationwide service in line with our safety, efficiency, innovation, customer experience and sustainability standards.

Key Responsibilities

• Lead the development and nationwide rollout of a scaffolding solution to support Octopus Energy Services
• Ensure compliance with all relevant health & safety standards, regulations, and company procedures
• Build and manage a high-performing team, including recruitment, training, and ongoing professional development
• Deliver projects safely, on time, and within budget, maintaining operational excellence across multiple sites
• Oversee financial performance including P&L, budgeting, and cost control
• Build and nurture long-term relationships with key clients, stakeholders, and contractors
• Ensure that customer focus and customer experience remain central to service delivery, embedding a culture of responsiveness, professionalism, and continuous improvement
• Drive innovation in scaffolding methods, systems, and operational delivery to enhance efficiency, safety, and customer outcomes
• Promote continuous improvement across all aspects of service quality
  

Key Skills & Experience

Essential:

• Strong leadership and operational management background (must have experience with managing a team of scaffolders)
• Proven track record in delivering national or large-scale operational solutions
• Excellent commercial awareness, including budgeting, cost control, and client negotiations
• High-level communication, stakeholder engagement, and relationship management skills
• Demonstrable experience in managing teams across multiple locations
• Proven customer focus skills and attributes, with a strong record of delivering outstanding customer experience
• Evidence of innovation in operations, processes, or service delivery
• Full UK Driving Licence
  
• Scaffolding and access industry experience
  
• The ability to travel around all sites - Doncaster, Bedford, Crewe, Bristol, plus any other depots if and when required

Preferable (but not essential):

• Knowledge of NASC TG20:22 (scaffold compliance) and SG4:22 (fall prevention)
• CIRS (Construction Industry Scaffolders Record Scheme) qualification
• NEBOSH General Certificate (or IOSH Managing Safely as a minimum)
• CISRS Supervisor/Advanced Scaffolder/Manager Card
  

Personal Attributes

• Strategic thinker with the ability to scale operations nationally
• Strong commitment to safety and compliance
• Results-driven with a focus on efficiency and performance
• Innovative mindset, with the ability to challenge the status quo and introduce new ways of working
• Customer-centric, ensuring customer focus and experience are at the heart of decision-making and operations
• Inspirational leader with a collaborative and inclusive management style
  

Compensation & Benefits

• Salary: £70,000 – £80,000 per annum
• Company vehicle
• Company pension scheme
• Additional benefits as per company policy
• 25 days holiday plus bank holidays (additional day for every year of service)