Customer Success Manager

Join our EMEA Customer Experience Team as a Customer Success Manager. In this role, you will own a portfolio of customers, driving adoption, value realization, retention, and expansion. You will be the primary relationship owner for your accounts, ensuring customers achieve their supply chain outcomes and renew and grow with project44. This position requires strong relationship management skills, the ability to communicate effectively with technical and non-technical stakeholders, and a willingness to travel occasionally.

• Assurer la gestion complète du cycle de vie client post-vente pour un portefeuille de comptes, de l'intégration à l'adoption, au renouvellement et à l'expansion.
• Conduire la réalisation de la valeur, en veillant à ce que les clients adoptent la plateforme et atteignent des résultats mesurables dans leur chaîne d'approvisionnement.
• Établir et maintenir des relations de confiance avec les parties prenantes à tous les niveaux, jusqu'aux sponsors exécutifs, et diriger les cérémonies régulières avec les clients.

• Experience with TMS, ERP, or supply chain systems is a plus
• Supply chain, transportation, or logistics technology
• 5+ years of experience in customer-facing roles, preferably within:
• Strong expertise in relationship, stakeholder, and renewal management
• Ability to communicate effectively with both technical and non-technical stakeholders
• Additional languages are a strong differentiator, with a preference for German and Spanish, French and Italian
• Experience with CRM and customer success tools such as Salesforce, JIRA, Confluence, or equivalent
• Willingness to travel occasionally based on customer needs
• Software delivery or account management
• Strong organizational skills with the ability to manage multiple accounts simultaneously
• Comfortable working in a fast-paced, cross-functional, global environment
• SaaS
• Advanced AI fluency is a must for this role: hands-on proficiency with Claude and other AI tools to scale your output, direct them effectively, evaluate outputs critically, and apply AI responsibly across customer and internal workflows
• Fluent in English (written and spoken)
• Proven experience managing a portfolio of customers and owning retention and expansion outcomes
• Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements