Deal Support Desk Analyst

Join our team as a Deal Support Desk Analyst, where you'll play a crucial role in structuring, approving, and closing deals in alignment with company policies. You'll manage a high volume of inbound cases, collaborate with various departments, and contribute to the improvement of sales execution processes. This full-time position offers competitive salary, bonuses, and opportunities for career growth.

• Partner with Sales to assess, structure, and approve quotes within pricing, discounting, and legal guidelines.
• Work with Legal, Finance, and Revenue Operations to resolve deal roadblocks, clarify contract terms, and escalate complex cases.
• Manage a high volume of cases, prioritizing custom quotes, non-standard deal setups, and AWS orders by complexity and legal risk.

• Strong Salesforce and CPQ/RCA experience, plus working knowledge of NetSuite
• Practical experience in Deal Desk, Sales Operations, or Revenue Operations, with the ability to handle routine quotes and cases within established guidelines and recognize when to escalate complex or non-standard deals
• Strong communication and stakeholder management skills across Sales, Legal, Finance, and leadership
• An understanding of pricing models, discounting, and revenue recognition
• Experience managing a high volume of concurrent cases, with the ability to prioritize and solve problems under tight deadlines
• Familiarity with ASC 606, SaaS pricing models, and discounting strategies
• Experience with AWS Marketplace or other cloud marketplace transactions
• Experience in high-growth B2B SaaS environments
• Knowledge of financial modeling, contract terms, subscription-based pricing, and multi-year deals