Senior Fraud Operations Expert

Join our team as a Senior Fraud Operations Expert, where you will be responsible for the end-to-end triage and investigation of potential fraud cases. You will also identify operational gaps and inefficiencies, collaborate with internal teams, and contribute to continuous improvement. This is a fixed-term position for 2 years, with remote working opportunities and a range of benefits.

• End-to-end triage and investigation of potential fraud cases, ensuring high accuracy and speed in resolutions.
• Identifying operational gaps and inefficiencies, proactively raising risks to help build more robust processes and tooling.
• Collaborating cross-functionally with internal teams to share strategic insights and strengthen overall defense framework.

• High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment
• Collaborate across Product, Engineering, and Data to design and launch automated fraud detection systems and decisioning rules
• Proven track record in designing and configuring foundational risk and fraud controls, leveraging industry best practices to define initial threshold strategies and automated decisioning workflows
• Exceptional organizational skills and the ability to stay composed and focused as the workload scales
• SQL skills (or experience with another programming language) to independently query data and analyze patterns
• Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early
• At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment
• Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights
• Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy
• Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams