Ramp-up Account Manager (German Speaker)

Join Finom, a fast-growing fintech startup, as a Ramp-up Account Manager (German Speaker). In this role, you will own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth. You will proactively engage with clients, identify upsell and cross-sell opportunities, and build genuine relationships with decision-makers. You will be measured on expansion revenue, ARPA growth, and voluntary churn. This is a fast-paced role that requires a data-driven mindset and a hunger for results.

• Proactively manage and grow a portfolio of high-value SME clients across European markets, focusing on upselling and cross-selling opportunities.
• Drive quick and thorough product adoption for new customers, with a focus on revenue and turning them into High Value Clients (HVCs).
• Utilize account data, usage signals, and portfolio trends to inform outreach priorities and commercial conversations, ensuring a data-driven approach to decision-making.

• Comfortable in a fast-moving scale-up where the playbook is still being written in places
• Languages: fluent English, plus German at Native Level
• Confident communicator: you can run a QBR, push back when needed and escalate the right things
• Commercially sharp: you think in terms of revenue per account, expansion potential and portfolio mix, not just satisfaction scores
• Hungry: you want to win, and you push for results without being chased
• Data-driven: you use data to make decisions, whether that’s spotting a usage drop before it becomes a churn risk or finding the right moment for a plan-upgrade conversation
• At least 2 years of account management experience in fintech or B2B SaaS
• Proficient in Salesforce, Google Workspace and Slack. Experience with Modjo or a similar call tool is a bonus
• At least 1 year of outbound or business development experience: you know how to open a conversation and create urgency without being pushy