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Ramp-up Account Manager (French Speaker)
Finom · Madrid, Spain
About The Role
Join Finom, a fast-growing fintech startup, as a Ramp-up Account Manager. In this role, you will own a portfolio of high-value SME clients across European markets, driving revenue growth and reducing churn. You will proactively engage with clients, identify upsell and cross-sell opportunities, and build genuine relationships with decision-makers. You will also use data to inform your outreach priorities and monitor account health signals. This is a fast-paced role that requires a data-driven mindset and a hunger for results. Fluency in English and native-level proficiency in French are required.
- Gérer un portefeuille de clients à forte valeur ajoutée, en identifiant et en exécutant des opportunités de vente incitative et de vente croisée.
- Établir des relations authentiques avec les décideurs et être la personne à contacter en cas de besoin.
- Utiliser les données de compte, les signaux d'utilisation et les tendances du portefeuille pour informer les priorités de contact et les conversations commerciales.
- Commercially sharp, thinking in terms of revenue per account, expansion potential, and portfolio mix—not just satisfaction scores
- Data-driven, using data to make decisions, spot usage drops before they become churn risks, and identify the right moment for a plan-upgrade conversation
- Proficient in Salesforce, Google Workspace, and Slack. Experience with Modjo or a similar call tool is a bonus
- At least 2 years of account management experience in fintech or B2B SaaS
- Hungry to win and able to push for results without being chased
- Comfortable working in a fast-moving scale-up where the playbook is still being written in places
- At least 1 year of outbound or business development experience, with the ability to open conversations and create urgency without being pushy
- Fluent in English and a native-level speaker of French
- A confident communicator who can run a QBR, push back when needed, and escalate the right things
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