Customer Success Manager

Join BitGo, a leading digital asset custody provider, as a Customer Success Manager. In this role, you will serve as a dedicated advisor to institutional clients, helping them navigate and optimize their use of BitGo's offerings. You will build and maintain strong relationships with key stakeholders, develop tailored success strategies, and conduct regular check-ins to review customer progress. You will also collaborate closely with the Sales team, work with Solutions Engineering for seamless onboarding, and act as a bridge between customers and internal teams. Performance indicators will include renewal and expansion rates, growth in customer engagement, reduction in churn, and customer satisfaction. Benefits include company-paid medical, dental, and vision plans, catered lunches, commuting assistance, competitive compensation, flexible vacation time, and remote/hybrid work options.

• Servir como asesor dedicado para clientes institucionales, ayudándoles a navegar y optimizar el uso de las ofertas de BitGo.
• Construir y mantener relaciones sólidas con las partes interesadas clave para garantizar el compromiso y la satisfacción continuos.
• Colaborar estrechamente con el equipo de ventas para identificar y ejecutar oportunidades de crecimiento, incluidas las renovaciones y las ventas adicionales.

• Experience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion and renewal opportunities
• 2+ years of experience in account management, customer success, or a similar role within technology or financial services
• Project management expertise, ensuring effective execution of initiatives that drive customer success
• Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders
• Strong analytical skills to interpret customer data and translate insights into actionable strategies
• Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions
• Ability to create structured success plans and track progress toward key business outcomes
• Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant
• Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus