Head of Client Experience (North America)

Join Rimes, a leading provider of managed data services for the financial industry. As the Head of Client Experience for North America, you will be responsible for leading and evolving our client experience strategy, ensuring a consistent and high-quality experience for our clients. You will work closely with various teams, including Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership. This role requires significant senior leadership experience in client experience, client services, relationship management, or a comparable client-facing function.

• Definir y liderar la estrategia de experiencia del cliente de Rimes en América del Norte, alineada con los objetivos comerciales de la empresa.
• Desarrollar, implementar y mejorar continuamente un marco de servicio al cliente consistente, estableciendo estándares claros para la participación del cliente.
• Construir y mantener relaciones de confianza con partes interesadas senior y ejecutivas en los principales clientes de América del Norte.

• Proven experience leading client experience or client relationship activities across multiple regions, markets, or business areas
• Bachelor’s degree or equivalent relevant professional experience
• Experience in financial data, financial technology, managed data services, capital markets, investment management, or another complex B2B service environment
• Significant senior leadership experience in client experience, client services, relationship management, account management, or comparable client-facing function