Project Manager (Managed Services)

Join our team as a Project Manager in a managed services environment. You will be responsible for leading the successful delivery of infrastructure, Microsoft cloud, workplace, security, and managed service projects. Your role will involve managing projects from initial engagement to operational handover, ensuring solutions are delivered on time and within budget. You will act as the primary point of contact for project delivery, manage project risks and issues, and ensure solutions are operationally ready before project closure. This position is based in either Manchester or London.

• Manage multiple projects from initiation to closure, ensuring solutions are delivered on time, within budget, and ready to be successfully supported by operational teams.
• Act as the primary point of contact for project delivery, building trusted relationships with customers and stakeholders, and coordinating technical delivery teams.
• Produce regular status reports for internal and customer-facing audiences, facilitate governance meetings, and manage customer expectations.

• Ability to manage multiple concurrent projects
• Excellent stakeholder management and communication skills
• Demonstrable experience managing customer-facing IT infrastructure, cloud, or managed service projects
• Experience managing risks, issues and dependencies
• Experience working with cross-functional technical teams
• Strong understanding of project management methodologies
• Commercial awareness and understanding of project profitability
• Experience coordinating Service Transition or operational onboarding activities
• Experience within a Managed Service Provider (MSP)
• Strong organisational and planning skills
• ITIL Foundation certification
• PRINCE2 Practitioner, PMP or equivalent
• Experience using ServiceNow Project Management
• Knowledge of Microsoft technologies including M365, Azure and Managed Services
• Experience supporting customer onboarding and Acceptance into Service activities