Service Coordinator

Job Summary: We are seeking a skilled service coordinator with a background in customer service to join our team. This individual would be responsible to communicate with customer and process customer equipment received for service. Responsibilities: Receives and processes units in Oracle/CRM software. Arrange for movement of customer's equipment to other Fluke Labs or local vendors. Review customer purchase order for services required. Performs QA Verification of items returning from US labs before sending back to customer. Respond to customer inquiries over calls or emails/dynamics tickets regarding job status, review with management or technician and relay to customer as required. Follows-up with customer about the orders waiting for approval/method of payment. Perform other related duties as assigned. Qualifications: . Associate’s degree in Business/Science and/or equivalent work experience. Minimum 1-2 years of experience as customer service or service coordinator in a fast paced environment. Proven ability to communicate well with internal and external customers via phone and email. Excellent written and oral communication skills, excellent organizational skills. Good computer skills with focus on Word, Excel, Outlook, CRM and ERP systems. Able to routinely lift up to 50 lbs. Good attitude. Meticulous attention to detail. Works well in a team setting. Good work ethics and willingness to learn and succeed. Preferred: Experience as service coordinator in a calibration lab setting.