Assistant Director of Admission for CRM Operations

Saint Michael's College seeks a collaborative, detail-oriented, and data-savvy professional to serve as the Assistant Director of CRM Operations. This position plays a critical role in supporting enrollment success by optimizing CRM functionality and ensuring the accuracy, integrity, and effectiveness of student recruitment data. The Associate Director of CRM Operations will oversee the day-to-day management and utilization of the College's CRM system, supporting admissions staff in their recruitment efforts while maintaining accurate records for prospective students, parents, and high school counselors. The ideal candidate combines strong technical skills with a customer-service mindset and a passion for using data to improve processes and outcomes.

Responsibilities include, but are not limited to:  

• Ensures data integrity and accuracy within the Slate system in the Enrollment and Admissions department

• Customizes Slate to meet the specific needs of the Enrollment and Admissions processes at the College

• Provides support to admissions staff and other stakeholders on using Slate CRM effectively

• Collaborates with IT and other relevant departments to integrate Slate with other systems and platforms used by the college, specifically with Ellucian Colleague ERP Software

• Partners with admissions and marketing to execute communication plans for prospective students

• Creates and monitors Slate's communication tools, including email campaigns, personalized messages, and event invitations

• Collaborates with Admissions leadership and IT to design, implement, and refine workflows for various stages of the recruitment and enrollment process for the undergraduate, graduate and international populations

• Manages the decision release process and related documentation that is shared on student portals through Slate.

• Manages application processes such as maintenance, troubleshooting, and updates for each admission cycle for undergraduate and graduate applications

• Provides support with Admission Operations including but not limited to mailings, on campus events and on-going projects

• In partnership with IT, coordinates and leads Slate CRM training for Admissions team

• Assists with documentation, including the development of process, planning, and policy documents

• Other duties and responsibilities as assigned

The salary range for this position is $52k-62k. For the full job description, click here.

Location: Colchester, VT (Onsite) or Remote. This position offers the flexibility to work fully onsite at our Colchester, VT campus or 100% remotely.

We recognize that people assess their skills and experience differently. Studies have shown that some candidates may hesitate to apply for a position unless they feel they meet every qualification listed. However, many of the skills and responsibilities in this role can be developed on the job. If you believe you could bring value to our students and community and meet most of what we’re looking for, we encourage you to apply.

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Benefits include health, dental, vision, employer-paid life and disability insurance, voluntary life, critical illness and accident insurance options, parental leave, flexible spending accounts (healthcare and dependent care), 401(k), generous paid time off, paid holidays, employee and dependent tuition benefits, employee and family assistance program, well-being programs and opportunities, discounted gym membership, paid volunteer time, use of the athletic facilities and the library, and countless opportunities to attend presentations, lectures, and other campus activities.  
 
Qualifications:  

• Bachelor's degree

• 2-3 years’ work experience in higher education

• Demonstrated experience in managing and configuring Slate CRM

• Experience in college Admission preferred

• Experience with Technolutions Slate (CRM) is required

• Experience with Ellucian Colleague ERP Software and Slate integration is preferred

• Familiarity with Microsoft Office products

• Working knowledge of databases

An offer of employment will be contingent upon the successful completion of background checks. 

Application Instructions: 

Please be prepared to attach the following documents after clicking on Apply Now button:

• Resume

• Cover letter

Review of applications will start immediately. The position will remain open until it is filled.

For a complete job description, benefits information, and to apply online, please visit: Saint Michael's College Careers.