Business Analyst Junior+/Middle [Delivery Platform]

We’re looking for a Business Analyst to join our Delivery Platform, responsible for production and inventory of Plata cards and distribution it among our ambassadors. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.

Challenges that await you:

Develop business and operational processes for our Inventory
Work deeply with the partners (communicate directly with the factory)
Design interfaces and solutions within internal systems
Participate in team development
Work with the backoffice system
Design, document, and maintain operational regulations, workflows, and standards
Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary
Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery
Write clear and structured requirements for development teams
Define tasks, track progress, and control delivery timelines
Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes
Monitor and improve key metrics related to delivery efficiency, productivity, and quality
Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders

What makes you a great fit:

Strong business mindset with hands-on experience in operational environments
Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
Experience collaborating with product analysts and translating insights into actionable changes
Excellent communication skills — confident working with operational teams and senior stakeholders
Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems
High level of structure and organization — comfortable managing complex processes and multiple streams of work
Experience in task decomposition, prioritization, and deadline control
Ability to write clear, structured requirements and work effectively with engineering teams
Strong stakeholder management and expectation-setting skills
B2 or higher English level for effective communication with an international team

Your bonus skills:

Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations / Card Production
Experience working in large operational organizations with significant frontline staff, such as:

delivery services
logistics or warehouses
couriers or drivers (marketplaces, fintech, e-commerce

Experience or understanding of people management, motivation systems, or operational leadership

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions

Honest Feedback: valuing open, transparent communication

Supportive Team: a strong, collaborative community

Celebrating Achievements: recognizing our wins together

High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

Relocation support to Mexico with assistance for the employee and their family

Flexible work from our office

Healthcare Coverage

Education Budget: Language lessons, professional training and certifications

Wellness Budget: Mental health and fitness activity reimbursements

Vacation Policy: Annual leave and paid sick leave as per applicable policies