Customer Success Manager | Junior - Mid

Main ResponsibilitiesOwn day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiriesStep in where our AI support couldn't resolve the question, and close the loop with ahuman touchTriage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracksHelp new users get started: onboarding questions, workspace setup, pointing peopleto the right featuresKeep customer records tidy in our CRM and document recurring questionsFeed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next timeSpot happy customers ready to grow and unhappy ones at risk.Core Requirements1–3 years in a customer-facing B2B role customer success, support, accountmanagement, or similarExcellent written and spoken English and Lithuanian; clear, warm, and professional in every messageA genuine service mindset: patience, empathy, and pride in solving things properly,not just quicklyComfortable with modern SaaS tools and curious about AI, you don't need to be anengineer, but you enjoy learning how the product worksOrganized and self-driven: you can prioritize a busy queue, know when to escalate,and always follow throughHands-on experience with AI toolsNice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.Salary range: 1500 - 1900 EUR gross per monthWhat We OfferProfessional growth. Internal and external events, online training, conferences, books - everything you need to reach your full <potential.Health> benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your <best.Team> spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.More free time. Stay with us and additional vacation days will be added to your calendar.Additional paid leave. Additional days are covered by us in cases of illness or special occasions.Flexibility. Flexible working time arrangement.