Team Lead - Pune

ABOUT COMPANY
Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.
Role overview
We are hiring a Team Lead for our retail and food vertical to run zonal and city-level last-mile delivery for our clients. You will own delivery quality (RTO%, FASR%, 60-minute SLA), manage dedicated and floating fleet so every zone is staffed, and be the single point of contact for riders and hiring vendors on the ground.

Key responsibilities

• Manage zonal and city-level operations for multiple retail and food clients.
• Drive RTO%, FASR% and 60-minute delivery SLA targets.
• Share zone-wise hiring requirements with vendors and track fulfilment.
• Run weekly rider huddles and resolve their queries on the spot.
• Maintain adequate rider supply in every zone to meet SLA.
• Manage the floating fleet and deploy it across zones to cover demand spikes and supply gaps.

Skills
Last MileRider Handlling