Subaru Express Service Plus Consultant

Join MSX International, a global leader in providing innovative solutions and services to the automotive industry. As a Subaru Express Service Plus Consultant, you will be responsible for the successful assessment, installation, and sustainment of the Advanced Express Service Plus Program. You will provide training to dealership staff, offer in-person follow-up support, and analyze data to establish improvement action plans. This role requires a minimum of 7-10 years of aftermarket experience and the ability to travel up to 80% of the time.

• Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program.
• Dealership staff training and In Person follow-up support as outlined in the MSX Express Service program documentation.
• Implement best practice processes within the Express Service and Express Service Plus operation, including customer reception, workshop scheduling, repair processes, and quality control.

• Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
• Ability to leverage relationships to identify and sell the business case for change

• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales

• Ability to influence the sales personnel and technicians in the training processes and monitoring the results
• Highly motivated
• Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
• Excellent verbal and written communication skills

• Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
• OEM dealer contact experience is a plus
• High school diploma or General Equivalency Diploma (GED) is required
• Bachelor’s degree is preferred

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.