People Operations Associate (12-Month Fixed-Term Contract)

Join Monzo as a People Operations Associate for a 12-month fixed-term contract. In this role, you will support core people processes, administer employee changes, manage the offboarding process, and assist with payroll. You will also help with mandatory training programs, respond to queries related to Monzo's growth and expansion, and carry out audit checks within core people processes. This is a fantastic opportunity to gain hands-on experience in a high-functioning team and contribute to the implementation of an HRIS.

• Administering employee changes in People systems, managing offboarding processes, and supporting payroll compilation.
• Designing scalable People Operations workflows, supporting system migrations, and identifying opportunities to automate and optimize processes.
• Acting as a source of knowledge for all people policies, procedures, and ways of working, and providing support to employees and managers.

• You have strong communication skills. We’re the first point of contact to our Monzonauts for all things People related and provide a delightful experience
• Not required but a plus if you have supported people operations processes across Spain, Italy, France or Poland
• You bring a strong understanding of People Operations requirements, can adapt processes to fit new systems, and proactively identify opportunities to improve and streamline ways of working
• You have great attention to detail. We’re making systems changes and issuing contracts and reference letters which have to be right first time
• You have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs) to meet
• You have hands-on experience with HRIS implementations and workflow design, including supporting system migrations
• You have an automation-first mindset. You enjoy finding ways to use AI or workflow automation to eliminate repetitive tasks