Sales Manager, Customer Growth - SMB

Join HiBob, a rapidly growing HR platform that helps modern, mid-size businesses manage their people effectively. As the Sales Manager of Customer Growth, you will lead a dedicated team focused on expanding HiBob's product footprint and delivering world-class retention rates. You will implement data-driven strategies to maximize deal size and velocity, ensuring our customers continuously realize value from Bob while driving sustainable, profitable growth across EMEA.

• Lead and develop a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates.
• Implement data-driven strategies to maximize deal size and velocity, ensuring customers continuously realize value from Bob while driving sustainable, profitable growth.
• Balance the immediate need for renewal optimization with the strategic "hunt" for new expansion opportunities, driving growth and retention target attainment.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• 4+ years of progressive SaaS Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts.
• 3+ Proven experience managing an Account Management team with a successful impact on growth & retention target attainment.
• Required experience of at least 2 years with the MEDDPICC sales methodology.
• Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
• Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.
• Expertise in driving sales through value-led selling and product bundling strategies.
• Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
• Excellent communication skills with the ability to present to and engage with GTM executives.