My Connection Specialist

Reporting to the Manager of Staff Services Inquiry Center, the Specialist is responsible for supporting the Inquiry Services team and Inquiry Services Representatives in providing courteous and efficient service to all human resource customers and ensuring a positive employee experience. The Specialist provides technical and strategic advice to all levels of management on issues such as human resources policies, relevant legislation and collective agreement interpretations. The Specialist provides support on general or knowledge-based inquiries and guidance on using the direct access platform and will act as the first point of escalation for Staff Services. The Specialist demonstrates strong leadership to enable an innovative and positive working climate and a client-centric culture. The Specialist must work cross functionally within the portfolio and across the organization to support operations. The Specialist will develop partnerships and work closely with system and com